International Servants U.S. Donor Privacy Notice

Your Missionaries in Belize

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We will never sell your data

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This Privacy Notice describes how International Servants, Inc (collectively, “iServants,” “we,” “us,” or “our”) collects, uses, shares, and safeguards personal information. This Privacy Notice tells you about your choices with respect to your personal information, and how you can reach us to get answers to your questions.

Types of Information We Collect

The following provides examples of the type of information we collect from you and how we use it.

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• Account Registration: We collect your name and email when you sign up to receive our emails or donate. We do NOT collect information relating to the actions that you perform while logged into your account. 

• Cookies and first party tracking: We do NOT use cookies and clear GIFs. “Cookies” are small pieces of information that a website sends to a computer’s hard drive while a web site is viewed. 

• Cookies and Third-Party Tracking: We do NOT participate in behavior-based advertising, this means do NOT use a third party technology (e.g., a cookie) to collect information about your use of our website. 

• Demographic Information: We may collect or augment our records with personal information (only if you provide it) such as your age, or interests. We may use this information to provide you with tailored information about our programs.

• Donor Audio, Video, or photographs: We collect audio, video, and photographs you choose to provide to us. We share photos of our sponsored children so that you to donate. We may also share audio, video, or photographs for marketing purposes with, but ONLY with explicit donor consent.

• Donor Information: For those of you who choose to donate, we collect your name, billing address, e-mail address, phone number, communication preferences, and prayer requests (where applicable). We use your information to provide you with receipts for tax purposes. We may use this information to contact you to resolve donor issues, process refunds, or answer questions.

• Email Interconnectivity: If you receive email from us, we use certain tools to capture data related to when you open our message, click on any links or banners it contains and make purchases. We use this information to understand how you interact with our communications to you. We will NEVER sell or share this data.

• Events and Visits: If you sign up to attend an International Servants event, Mission Trip, or a Vision Trip, we collect information such as your name, email address, and any other information relevant to the event. We use this information to facilitate travel and lodgings or register you for an event, send you fundraising incentive merchandise, aid in fundraising efforts, inform you of leadup events, and collect donations.

• Feedback/Support: If you provide us with feedback or contact us for support, we will collect your name, e-mail address, account information (as applicable), and any other content you send us, to reply. We use this information to receive, and act upon, your feedback or issues.

• Mailing List: When you sign up for one of our mailing lists, we collect your email address or postal address. We share information about our programs and services with individuals that consent to receive such information. We also use this information to share information about our programs or services.

• Partner Promotion: We will NEVER collect information that you provide as part of a co-branded program and promotions with another company. 

• Prayer Requests: We collect donor prayer requests. We use this information to pray for, and with, our donors.

• Surveys: When you participate in a survey, we collect information that you provide through the survey. We use this information to understand your opinions and collect information relevant to our organization.

• Website interactions: We do NOT use technology to monitor how you interact with our website. 

• Web logs: We do NOT collect your web log information, such as your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to a computer when the Internet is used), domain name, click-activity, referring website, and/or a date/time stamp for visitors. 

Use and Processing of Information

In addition to the purposes and uses described above, we use information in the following ways:

• To identify you when you visit our websites.

• To offer new ways to give.

• To improve our services and programs.

• To streamline the donation process.

• To conduct analytics.

• To respond to inquiries related to support, or other requests.

• To send materials including information relating to our programs and services.

• For internal administrative purposes and to manage our relationships.

Disclosure to Third Parties

We will sometimes disclose, share, and exchange personal information (i.e., contact information, donation information, and demographic information) with third-parties. 

In addition, we disclose information in the following situations:

1. iServants Entities. We share information with other iServants entities primarily to support communications with our donors and the communities that they support.

2. Other Disclosures without Your Consent. We disclose information in response to subpoenas, warrants or court orders, or in connection with any legal process, or to comply with relevant laws. We may also share your information to establish or exercise our rights; to defend against a legal claim; to investigate, prevent, or act regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of our policies; or to comply with your request for the shipment of products by or the provision of services by a third-party intermediary.

3. Public. Some of our websites provide the opportunity to post comments or reviews in a public forum. If you decide to submit information on these pages, that information may be publicly available.

4. Service Providers. We share your information with third-party service providers. Among other things, service providers help us to process donations, host Mission Trips, or host Vision Trips.

To opt out of third-party data sharing and/or disclosure, contact our donor service center at 1-817-382-8484 or email info@iServants.com

How Long We Keep Personal Information

We keep personal information, as long as reasonably necessary to advance the iServants mission, comply with legal obligations or protect our or other’s interests. Here is what we consider when we decide:

• The need to advance our mission.

• The feature we use the personal data for, and how that feature works.

• How long do we need to retain the information to comply with legal and regulatory obligations.

• If we need it for other legitimate purposes, such as to prevent harm; promote safety, security, and integrity; or protect ourselves, including our rights, or property.

Cookies and Other Tracking Technologies

Unlike most other Internet sites, our web servers do NOT utilize “cookies” to track a user’s activity within our site nor record the IP address of each visitor to this site. A cookie is a small data file that is stored on your computer. A cookie contains a unique identifying feature that allows our computer to recognize you when you return to a site you previously visited. 

 

Like most other Internet sites, this website is enabled with one or more add-on services such as Google Analytics to collect information about the use of this site. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do NOT combine the information collected through Google Analytics with personally identifiable information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies.

Our online surveys may ask visitors for contact information (such as their email address) as well as a variety of demographic and practical questions. We may use contact data from our surveys to send the user information about iServants. The user’s contact information may also be used to contact the visitor when necessary. Users may opt out of receiving future mailings; see the “opt out” and “modifying your information” sections below.

Online Data Security

All response forms requesting confidential information (such as credit card numbers) on International Servants website utilize the Internet security protocol known as “Transport Layer Security” or “TLS.” We use this technology in combination with encryption and tokenization to make using your credit card as safe as possible on the Internet.

The TLS (Transport Layer Security) technology depends on secure Uniform Resource Locators (URLs) certified by a certifying authority like Thawte. Secure URLs always begin with “https://” rather than “http://” and if you are using one from a browser that recognizes TLS, you will also receive a preceding message and/or see a symbol, such as a lock, that signifies that you are on a secure page. Any information you enter on such a page is encrypted in your browser, sent over the public Internet in encrypted form, then de-encrypted at our servers.

If your browser does not support TLS technology, you will receive an error message when trying to access our TLS page.

Your Data Privacy Rights

Depending on where you live and subject to certain exceptions, you may have some or all the following rights:

• Right to Access: The right to request that we disclose to you the personal Information we collect, use, or disclose, and information about our data practices.

• Right to Portability: The right to obtain by a secure method the personal data we collect in a portable and, to the extent technically feasible, readily usable electronic format.

• Right to Correction: The right to request that we correct inaccurate personal Information that we maintain about you.

• Right to Deletion: The right to request that we delete your personal Information that we have collected from or about you.

• Right to Non-Discrimination: The right not to receive discriminatory treatment for exercising your privacy rights.

• Right to Opt Out of targeted advertising and the sharing of personal data.

• Right to Appeal: The right to appeal actions of International Servants regarding your requests.

This site contains links to other non-iServants sites, such as Facebook or YouTube. International Servants United States is not responsible for the privacy practices or the content of such websites.

Submitting a Request to Exercise Your Rights

You can contact our donor service center at 1-817-382-8484 or email us at info@iServants.com You can also send postal mail to the following address: International Servants, PO Box 337, Grapevine, TX 76099-0337.

When contacting us to change your information, be sure to include complete contact information (name, postal address, telephone number, and email address).

To protect your privacy and the integrity of our products, we may need to verify your identity before processing your request. In some cases, we may need to collect additional personal information to verify your identity.

Under certain U.S. Privacy Laws, you may also appoint an authorized agent to make these requests on your behalf. An authorized agent is a person or entity authorized by you to act on your behalf. If you use an authorized agent to submit a request on your behalf, to protect your privacy, we will require a written notarized authorized agent appointment from you, mailed to the address above.

If you opt out of the processing of personal information, then we may no longer be able to facilitate child sponsorship for you or provide you with other services. In some cases, we will limit or deny your request to revoke consent if the law permits or requires us to do so, or if we are unable to adequately verify your identity.

The right to opt out of targeted advertising by means of capturing your browser based opt out preferences on our website(s) is currently only available to Colorado residents pursuant to the Colorado Privacy Act (CPA).

Referral Programs

International Servants may offer features which allow you to inform an individual about our ministry. If you choose to use our referral features, we will ask you for your referral’s email address or in some cases mailing address, to send them either an electronic or paper communication inviting them to participate in our ministry. We will store this information for the sole purpose of sending this email or paper communication and gauging the success of these efforts to expand the reach of our work. If you choose to participate in our referral programs, you represent and warrant that you have a personal relationship with your referral and that you are authorized to share their information with International Servants for the purpose of sending this invitation to them.

Changes to this Privacy Notice

We reserve the right to make changes to this privacy notice without advance notice.

Changes to this privacy notice were last made on August 9, 2024.

Contacting Us

If you have any questions about this privacy notice, the practices of this site, or your dealings with this website, please contact us.
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Privacy Notice  |  Belize Mission